Responsible for responding to call center based technical inquiries and complaints for one of the world’s leading computer manufacturers. Required to assist the company’s leadership team in the delivery of technical support solutions.
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com
Our employees enjoy:
Attractive compensation package-with added performance incentives you determine your take home pay
Lunch subsidy- paid during training
Free shuttle service- to and from Spanish Town/Half Way Tree/Portmore for late shifts
Health Insurance Benefits- company paid
Life Insurance coverage- company paid
Free internet access
Fingerprint Fee- company paid
Flexible shifts- any 9 hour shift between 7am to 11pm
Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
Exciting opportunity to work across diverse industries-Telecommunications, Healthcare, Retail & Travel, Banking and Technology
Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
Active Sports Programs with vibrant interdepartmental and business house competitions in basketball, football and netball
TECHNICAL SUPPORT ASSOCIATE- IMMEDIATE OPENINGS
Responsible for responding to call center based technical inquiries and complaints for one of the world’s leading computer manufacturers. You would be required to assist the company’s leadership team in the delivery of technical support solutions and exceptional customer experiences on behalf of our clients.
Duties & Responsibilities:
Respond to customer inquiries online via chat
Provide exceptional service and support to customers during each interaction.
Adhere to all company and quality guidelines regarding the delivery of service and support to customers.
Escalate problematic customer issues to management according to standard operating procedures.
Properly document each customer interaction according to company standard operating procedures.
Act with the highest levels of integrity and professionalism in each customer interaction.
Minimum of 3 CXCs (Including English Language)or At least 1 year call center experience
Knowledge of basic troubleshooting of cell phones and/or internet issues
Familiarity with iOS and/or mac OS, or comparable technology, is preferred
Excellent written and verbal communication skills.
Typing Skills 25 WPM
Flexibility to work any 9 hour shift between 7am -11pm; Mondays to Sundays
INTERESTED APPLICANTS MUST: Present a valid Government issued photo ID, Birth Certificate, TRN, NIS, Original Proof of Qualifications, and have a clean Police Record. Applicants may be subject to drug screening.
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