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TECHNICAL SUPPORT REPRESENTATIVE – KINGSTON Conduent

    Description
    Date : November 15, 2020
    Location : Kingston and St. Andrew

    Description

    Responsible for responding to call center based technical inquiries and complaints for one of the world’s leading computer manufacturers. Required to assist the company’s leadership team in the delivery of technical support solutions.

     

    Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

    We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

    Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
    constituents. Learn more at Conduent.com

    Our employees enjoy:

    Attractive compensation package-with added performance incentives you determine your take home pay
    Lunch subsidy- paid during training
    Free shuttle service- to and from Spanish Town/Half Way Tree/Portmore for late shifts
    Health Insurance Benefits- company paid
    Life Insurance coverage- company paid
    Free internet access
    Fingerprint Fee- company paid
    Flexible shifts- any 9 hour shift between 7am to 11pm
    Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
    Exciting opportunity to work across diverse industries-Telecommunications, Healthcare, Retail & Travel, Banking and Technology
    Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
    Active Sports Programs with vibrant  interdepartmental and business house competitions in basketball, football and netball

     

    TECHNICAL SUPPORT ASSOCIATE- IMMEDIATE OPENINGS 

     

    Responsible for responding to call center based technical inquiries and complaints for one of the world’s leading computer manufacturers.  You would be required to assist the company’s leadership team in the delivery of technical support solutions and exceptional customer experiences on behalf of our clients. 

    Duties & Responsibilities:

    Respond to customer inquiries online via chat
    Provide exceptional service and support to customers during each interaction.
    Adhere to all company and quality guidelines regarding the delivery of service and support to customers.
    Escalate problematic customer issues to management according to standard operating procedures.
    Properly document each customer interaction according to company standard operating procedures.
    Act with the highest levels of integrity and professionalism in each customer interaction.

     Ideal Candidate:

    Minimum of 3 CXCs (Including English Language)or At least 1 year call center experience
    Knowledge of basic  troubleshooting of cell phones and/or internet issues
    Familiarity with iOS and/or mac OS, or comparable technology, is preferred
    Excellent written and verbal communication skills.
    Typing Skills 25 WPM
    Flexibility to work any 9 hour shift between 7am -11pm; Mondays to Sundays

     

    INTERESTED APPLICANTS MUST: Present a valid Government issued photo ID, Birth Certificate, TRN, NIS, Original Proof of Qualifications, and have a clean Police Record. Applicants may be subject to drug screening. 

    Mention JAPP Classifieds when calling seller to get a good deal

     



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