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TECHNICAL SUPPORT AGENT – 10PM – 7AM SHIFTS Conduent

    Description
    Date : November 15, 2020
    Location : Kingston and St. Andrew

    Description

    The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

     

    Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

    We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

    Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

    Our employees enjoy:

    Compensation package inclusive of base plus incentive and shift differential for some shifts
    Convenient onsite clinic, 7 days per week providing affordable healthcare access
    Free shuttle service
    Health Insurance Benefits
    Company paid Life Insurance coverage
    Free internet access
    Flexible shifts
    Career and Employee Development – Grow your career and earn possible promotions to Leadership
    positions and Operational roles in Information Technology, Human Resources, Accounts
    Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
    Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
    Active Sports Programs with vibrant interdepartmental and business house competitions

     

    CURRENTLY SEEKING PERSONS WHO ARE ABLE TO WORK  ON LATE NIGHT SHIFTS (10PM – 7AM).

     
    Job Description – Technical Support Associate  
     
    The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers. 
     
    Responsibilities
    Ensures calls are resolved in a timely manner.
    Maintains the highest standard of quality and guarantees customer satisfaction on every call.
    Provides product solutions.
    All other duties as assigned

    The ideal candidate should possess the following:

    Experience in customer service (via phone, chat, in person, etc.).
    3 or more CXCs MUST include English Language, Information Technology is also a plus.
    Experience in a technical support and/or desk top support role.
    Strong technical background (Computer technology and troubleshooting).
    Understanding of the concepts of navigation, search engines, downloading music, and other web based applications.
    Experience with resolving issues for smartphones, tablets and operating systems (PC or Mac)
    Ability to work NIGHT SHIFTS ONLY in a call center environment.
    Excellent verbal and written communication skills.
    Ability to multitask.

     

     

    Applicants must be 18 years or older and  possess a government issued photo ID, NIS ,TRN ,birth certificate and proof of qualifications and will be required to return a clean police record – company paid

    Mention JAPP Classifieds when calling seller to get a good deal

     



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