Team Lead- Sales
Scheduled Hours: 40+
For close to a decade, Fusion BPO Services has grown exponentially both as a business entity and as an organization. During this time, Fusion has undertaken a series of strategic mergers and acquisitions to rank among the world’s most diversified BPO companies. Fusion’s global footprint spans nine delivery centers which include Canada, the USA, the Philippines, India, ESAL and Jamaica. We offer a wide range of services including inbound, outbound and back office services.
At Fusion BPO Services, we focus on providing business-centric solutions to customers through various application domains and advanced technologies which ensure the best results. Fusion Jamaica started in 2017.
Experience in Sales in Call center setting preferred, but not required.
Upselling experience preferred.
Excellent communication skills and a commitment to world class customer service.
Familiarity with home improvement projects or contractors helpful, but not required
Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
Strong phone, typing or data entry skills required
Manages and leads a team of company goals to team.
Motivates team members and assesses their performance.
Meet Client daily, weekly and monthly SRs and Revenue Targets
Manages team of Sales Agents with daily targets
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides coaching to Agents who lack necessary skills, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Required Skills and Specialized Techniques:
Excellent organizing and time management skills;
Excellent communication, interpersonal and team skills;
Ability to work on own initiative.
Ability to organize, multitask, prioritize and work under pressure
Qualification and Experience
Minimum of 5 CXCs including Maths and English
At least 2 years’ experience working in the same capacity
Ability to work flexible hours and occasional weekends
Normal BPO environment.
Duties of Team Leads
Meet or exceed Team monthly SR and Revenue targets for the Account
Ensure that each Agent meets or exceeds daily, weekly and monthly SR and Revenue Targets
Ensure team compliance with hours each day, week and month
Compile and send to Operations Lead daily, weekly and monthly hours for Team.
Ensure reports of Team performance is sent to the Operations Lead.
Speak on Daily and Weekly Performance Review about Team each week.
Ensure necessary coaching and live monitoring is done daily.
Manage and control Team review and up sales daily.
Dispense disciplinary actions as it relates to the Company Policy and Client Compliance.
Mention JAPP Classifieds when calling seller to get a good deal