Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
JOB SUMMARY: Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Handles outbound calls, emails and chats within specified time frame
Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
Develop good product knowledge and use it to resolve issues.
Effectively close sales
Maintains performance standards of the company
Maintain current product knowledge by using available resources post training
Adhere to stated policies and procedures of the Company.
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
EDUCATION AND EXPERIENCE:
Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics
Degree would be an asset
1 Year experience in telemarketing or face-to-face sales experience
Aptitude for multitasking (work with multiple interfaces)
Strong negotiation skills
Strong articulation and persuasive skills
Communication skills – verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service and sales orientation
An independent learner
Ability to bridge to a sale by offering a product or service that could help the customer.
Ability to handle rejection and upset customers with professionalism
Mention JAPP Classifieds when calling seller to get a good deal