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Date : November 15, 2020
Location : Kingston and St. Andrew


Sales Agent


Scheduled Hours: 40+



For close to a decade, Fusion BPO Services has grown exponentially both as a business entity and as an organization. During this time, Fusion has undertaken a series of strategic mergers and acquisitions to rank among the world’s most diversified BPO companies. Fusion’s global footprint spans nine delivery centers which include Canada, the USA, the Philippines, India, ESAL and Jamaica. We offer a wide range of services including inbound, outbound and back office services.

At Fusion BPO Services, we focus on providing business-centric solutions to customers through various application domains and advanced technologies which ensure the best results. Fusion Jamaica started in 2017.




Required Experience:

2-3 years’ experience in outbound Sales
Ability to make 200 to 300 outbound calls per day
Upselling experience and turning cold calls into sales.
Excellent communication skills whilst building rapport with prospective clients.
Familiarity with home improvement projects or contractors
Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
Strong phone, typing or data entry skills required

In addition, you’ll need to be able to:

Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).
Sit or stand for an 8-hour shift.
Hear and talk on a phone head/hand set.


1.            Provide information about the services.

2.             Ability to interact with customers by email and by phone; must write well, using correct grammar, spelling,     and punctuation.

3.             Must be able to exceed revenue and sales target daily.


Required Skills and Specialized Techniques:

Excellent organizing and time management skills;
Excellent communication, interpersonal and team skills;
Ability to work on own initiative.
Ability to organize, multitask, prioritize and work under pressure
Must be patient and polite, especially when dealing with difficult Contractors.

Qualification and Experience

Minimum  of 5 CXCs including Office Procedures, Maths and English
At least 1 – 2 years’ experience working in the same capacity
Ability to work flexible hours and occasional weekends


Normal BPO environment.

Mention JAPP Classifieds when calling seller to get a good deal



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