In this role, the Associate will interact with customers from all over the world (calls and emails) who are calling for resolutions to their problems; the Associate complete this with one call resolution. WhatsApp us to talk more at 876-427-9503
ASSOCIATES NEEDED – AND WE WANT YOU!
Join the Collective Solution family and make a GREAT impact in a growing environment! We are seeking customer obsessed Associates.
In this role, the Associate will interact with customers from all over the world who are calling for resolutions to their problems. The Associate will handle calls and emails from customers and will need to collect and analyze information from customers in order to offer the best solution and complete this with one call resolution.
Duties and Responsibilities
Deliver superior customer experience by providing product information and processing orders.
Demonstrate exemplary customer service skills in every interaction and ensure timely, one-call resolution with customers.
Effectively de-escalate customer issues using empathy and conflict resolution skills.
Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.
Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
Utilize suggestive sales techniques to meet established targets.
Demonstrate the ability to make sound business decisions
Any other duties that may be assigned.
Required Qualifications and Skills
Minimum 5 CSEC subjects inclusive of English A/B and a Numerical Subject
Excellent communication and customer service skills.
Solid computer skills including internet knowledge (such as basic searching and queries) and some email.
Minimum typing speed of 30 wpm
Must be 18 years and older
Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Customer Centric, Customer Service, Attention to Detail, Professionalism, Multi-tasking
The Ideal Associate must:
Be detail oriented
Be a fast learner
Has Excellent comprehension ability
Can work in a team environment effectively
Critical thinker and achievement Driven
Clear communication skills, Ability to use positive language and a quick thinker (ability to handle surprises)- Associate Is versed in conversational English (has at least 3 in Eng. A/B)- This candidate would be at least a mid-mesolect on language continuum (meaning they have an above average command of the language both orally and written)
Knowledge of the Product Easily learnt (receptive to feedback) and is computer literate
Agent must possess good time management skills
Goal-oriented, focused and a team player
Asociate MUST be committed to the job at Collective Solution
Benefits and Activities
Free health & life insurance
Police Record payment assistance
Attractive incentive packages
Continuous training and development initiatives geared towards your growth
Daily vibrant employee engagement activities
Mention JAPP Classifieds when calling seller to get a good deal