This is a Temporary contract position for one of our major clients we prefer persons who can work from home and meet our requirements. This AD is for both locations
Call Center Agent Position:
Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor. The ability to maintain a confident, friendly and helpful tone in conversation.
Demonstrate excellent communication and customer service skills. Taking ownership in assisting, researching, educating and resolving customer issues.
Solutions Oriented, supporting one-call-resolution. Able to use tools, knowledge, skills and resources to effectively research, provide complete and accurate information with a goal of resolving the customer’s reason for calling.
Able to understand and implement new information and procedures efficiently and professionally
Able to understand detailed policies, process steps and procedures. Able to explain information in a manner which is easily understood.
Excellent computer navigation and data entry skills – Agents will utilize multiple systems to access customer information, research issues, educate and solve the customer’s reason from calling.
Ability to multi-task efficiently – Able to navigate system and seamlessly converse in a friendly tone.
Able to de-escalate and handle difficult Customers situations.
Will handle and hold secure confidential and sensitive customer information
Open to coaching and feedback focused on call efficiency and continuous improvement in providing an exceptional customer experience.
Goal oriented – can work in a team environment to meet individual and team Customer Service quality and call handling goals.
May be asked to assist with other program support including chat, social media, outbound and other support initiatives.
Qualifications/ Experience/ Requirements
Minimum High school graduate or equivalent, completed CXC / CAPE
Minimum 6 months of Contact Center or other Customer Service experience
Excellent computer & web navigation skills
Accurate data input skills – must work with multiple systems to research, provide basic troubleshooting and resolve customer issues.
Accuracy and timeliness in entering and confirming information – Type min 25 WPM
Excellent communication skills – easy to understand – confident & friendly tone
Handle sensitive and confidential Customer information appropriately
Mention JAPP Classifieds when calling seller to get a good deal