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Customer Service Associates – Sandy Bay, Hanover (Recruitment Done Fully Online) Collective Solution BPO Limited


Date : November 15, 2020
Location : Hanover / St. James / Westmoreland


Create Your Future, Get Hired! (Recruitment will be done fully online!) Attitudes are contagious, CS-SBY’s worth catching… Find us on Facebook, Instagram and Youtube #collectivesolutionjamaica – WhatsApp us to talk more at 876-427-9503



Join the Collective Solution family and make a GREAT impact in a growing environment! We are seeking customer obsessed Associates. 


Maintaining high level world-class customer service/professionalism to a wide range of customers
Gather information, researches/resolves inquiries and logs customer calls
Communicate appropriate options for resolution in a timely manner 
Follow up with customers to ensure their needs and expectations are satisfied and promises are kept
Exhibit product knowledge while delivering information in a positive and articulate way
Ability to display empathy and personalization with each customer interaction
Ability to multitask – typical tasks involve account research, functions on screen and remaining engaged with customers
Ability to navigate through multiple computer applications with speed and accuracy
Ability to work simultaneously with multiple customers to resolve their issues
Strong ability to use technology

Competencies and Skills:

Minimum five (5) CSEC Subject – Including English A or B

HEART/NTA Certification in related field is accepted
Flexibility to work any shift within a 24 hour period including weekends and holidays
Computer and internet knowledge 
Possess the ability to type minimum 30 WPM (90% accuracy)
Excellent customer service and communication skills (verbal & written)
Excellent listening skills and strong attention to detail 
Excellent time management and prioritization skills
Adaptable and able to manage change whilst maintaining a positive attitude

Benefits and Activities

Free health & life insurance
Paid training
Police Record payment assistance
Heart Trust Certification after training
Free round-trip shuttle service from Montego Bay, St. James and Lucea, Hanover
Attractive incentive packages
Continuous training and development initiatives geared towards your growth
Daily vibrant employee engagement activities
Onsite Canteen

Mention JAPP Classifieds when calling seller to get a good deal



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