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Customer Service Associates – MINTED.COM – Sandy Bay, Hanover (Work from the comforts of YOUR home) Collective Solution BPO Limited

Description

Date : November 15, 2020
Location : Hanover / St. James / Westmoreland

Description

WORK FROM HOME! (Recruitment will be done fully online!) Create Your Future, Get Hired! Attitudes are contagious, CS-SBY’s worth catching… Find us on Facebook, Instagram and Youtube #collectivesolutionjamaica – WhatsApp us to talk more at 876-427-9503

 

Work From HOME! – MINTED.COM (Reliable WIRED internet connection a MUST)

Minted.com is a modern design marketplace connecting customers to the world’s best independent artists, designers and photographers to create one-of-a-kind, unforgettable items, personally suited to capture specific occasions and needs to make it uniquely their own!

With fresh on trend designs added continuously, Minted.com provides the opportunity for customers to capture once-in-a-lifetime moments (weddings, birthdays, baby showers, holiday family events) for themselves, their families and their friends.  

We are looking for you to join our team to help us provide outstanding service!

As a Minted.com Customer Service Associate, you will be expected to:

Thrive in a fast-paced, lively atmosphere.
Love design, technology, solving problems and providing top-notch service
Use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat.
Be patient, empathetic and passionate about providing “white glove” service to our customers. 
Have excellent written and verbal communication skills.
Savvy working with a variety of systems and technology. 

 

Responsibilities:

Respond to calls, emails, and live chats from customers in accordance with our policies and procedures
Handle and resolve all customer concerns by providing accurate information with empathy and grace
Provide customers with product and general order information
Document customer interactions thoroughly and accurately in our CRM and order systems
Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction
Assist with processing orders and customizing designs
Identify and escalate priority issues that need immediate attention
Identify opportunities for improving the customer experience and share those with the Customer Service leadership
Able to work a flexible schedule including weekends based on business needs

About You/Requirements:

Excellent written and verbal communication skills 
5 CXC / GCE including English Language and Mathematics or Information Technology
Reliable WIRED internet connection – 15mbps Download and 2mbps upload Speed
Experience and knowledge in Designing and Creative Arts would be an asset
Comfortable using technology; familiarity and experience with online business activities 
High attention to detail, organized and able to follow through 
Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment 
Able to take direction and quickly learn new procedures, processes, and products 
1-3 years of experience working with customers preferably at a premium brand 
Experience with Salesforce or other CRM software a plus

 

Benefits and Activities

Free health & life insurance
Paid training
Police Record payment assistance
Attractive incentive packages
Continuous training and development initiatives geared towards your growth
Daily vibrant employee engagement activities

Mention JAPP Classifieds when calling seller to get a good deal

 



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