At VXI we are seeking highly motivated and talented Customer Service professionals with a desire to make a difference in the lives of customers by delivering exceptional service and support with every interaction.
We offer competitive compensation, advancement opportunities and a unique culture and campus work environment (Half Way Tree area) that is second to none. If you meet the requirements described below and would like to join Jamaica’s fastest growing business and become a member of an amazing team, please apply now.
Inbound Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, and passionately communicative. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
General Duties & Responsibilities
Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.
Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems identify a root cause and useful tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
Meets standards of the job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
Other related duties assigned as needed.
General Knowledge, Skills & Abilities
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
High school diploma.
Must be able to pass a background check and drug screen.
Full-Time position up to 40 hours per week
Flexible working schedule. Schedules are subject to change due to our call volume nature
Exemplary Attendance Records with Previous Employers.
Excellent typing skills. Up to 30 WPH
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