Responsible for providing value-added service to customers by fielding incoming calls and addressing their enquiries while achieving a high level of efficiency and customer satisfaction. 60 openings available immediately.
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com
Customer Experience Specialists — Immediate Openings
Responsible for providing value-added service to customers by fielding incoming calls and addressing their inquiries while achieving a high level of efficiency and customer satisfaction.
Duties & Responsibilities
Strong customer service orientation and interpersonal skills
Ability to establish rapport over the phones quickly and maintain positive attitude
Work comfortably and efficiently with a computer system
Savvy research skills and competence in using the internet
Good typing skills with an ability to accurately achieve a minimum of 20 wpm
Express thoughts and information clearly and succinctly
Excellent communication skills (verbal and written)
Flexibility to work any shift assigned within 24hrs and Jamaican Public Holidays
Consistently meet established productivity, schedule adherence, and quality standards
Academic certification – At least three (3) CXC/CSEC/GCE/SSC Passes –including English OR a HEART Level 2 Certification OR High School Leaving Certificate
Mature with excellent communication skills
Proficient in MS Office
BPO experience is a distinct advantage
While we thank you for applying, due to the high volume of applicants, only shortlisted persons will be contacted.
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