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Customer Experience Associate I-Montego Bay Conduent

Description

Date : November 15, 2020
Location : St. James

Description

Call Center experience required.

 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

 

CUSTOMER SERVICE ASSOCIATE I

Responsibilities:

Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
Provides customer with appropriate standard information requested.
Derives all necessary information from customer to update database
Understands when to seek help and/or escalate to a more senior role

 Requirements:

3 or more CXCS including English Language 
Must be able 100% flexible
Excellent listening skills
Excellent time management and prioritization skills
Strong attention to detail skills
Call Center experince required

 

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

 

Mention JAPP Classifieds when calling seller to get a good deal

 



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