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Client Relations Manager VXI Jamaica Ltd.

Description

Date : November 15, 2020
Location : Kingston and St. Andrew

Description

Summary: A CRM ensures that business objectives for the program are met. The CRM takes care of all financial KPIs needing to be met by the site by balancing attainment of site metrics driven by Operations, growing the business by means of better client-vendor partnership, and maximizing revenue.

 

VXI is guided by our Values:

 Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

 OVERVIEW

The Client Services Manager must effectively facilitate, coordinate and manage the development and implementation of the Client Program acting as the primary contact for the Client and all interacting internal development. In addition, the CSM will coordinate, monitor and track deliverables to ensure exemplary service to the Client Company and marketing group(s).

DUTIES:

Build strategic partnerships with Clients to support customer needs. Manages client relationships by functioning as an extension of the client’s business team. 
 Manage contract administration for Client relationships.
Develop a strategy and manage an action plan to allow for 10 to 20% annual organic growth. 
      
 Coordinate/balance resources across functional departments to meet Client specifications and internal financial goals (departments including: IT, HR, Training and Quality, Operations, MIS, Finance and Legal).
Conduct Monthly and Quarterly business review sessions with Clients.
Understand business requirements and customize the program set-up features to the Client’s specifications and target KPI’s (Key Performance Indicators).
Manage Client expectations.
Coordinate corporate resources and services to meet Client program objectives and KPI’s.
Identify and communicate processes to continually enhance the quality of services to Clients as well as improvements to productivity and business/Client financial goals.
Conduct Monthly and Quarterly business review sessions with Clients.
Effectively handle all Client objectives relating to the planned Client Program.
Provide consultative support to assist Client in meeting business goals while offering solutions to enhance Client performance and expand the services provided by VXI.
Manage contract administration for Client relationships.

REQUIREMENTS:

Bachelor’s Degree preferred
Excellent interpersonal, communication (written and oral), and organizational skills.
Ability to manage numerous programs requiring extreme attention to detail. Flexibility and versatility in problem analysis and resolution.
Ability to adapt with great efficiency in a dynamic environment.
Prefer 7-10 years in tele-services operations environment with a minimum of 3 years in project management/Client management.
Prefer 3 years in managing program financials in an outsourced environment or equivalent P&L management experience.
Proficiency in power point and excel

Company Requirements (If successful):

·         On condition of employment you will be required to submit to a drug test.

·         Process a police record certificate.

·         Present the following;

Updated resume
2 passport size photos
Educational qualifications
Birth Certificate and Marriage Certificate(if applicable)
Valid Government issued photo identification
TRN & NIS cards
P45 (if applicable)

Mention JAPP Classifieds when calling seller to get a good deal

 



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