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Chat Agent (Island wide) itelbpo Solutions


Date : November 15, 2020
Location : Kingston and St. Andrew / St. James / Westmoreland


Chat Specialists are required to have meaningful conversations that build trust and encourage action through unscripted conversations. Must be able to join Virtual Training and Work from Home.


We are looking for persons to join our itebpo Smart Solutions Family at our Montego Bay location as Chat Agents! 

Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations. 

Are you a cooperative and sympathetic listener?
Are you able to type at 40 word per minute?
Are you able to work between the hours of 6 a.m-12 a.m and overnight?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?

FUNdamental Skills

Education: Preferred passes in Maths and English  at CSEC or equivalent level
Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
Minimum typing speed of 40 wpm
Must be 18 years and older
Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)


This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ….

Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
Excellent training and supervisory support – to help you feel comfortable servicing our customers.
Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
Competitive Salary
Health and Life Insurance
Lunch benefits
Free transportation 
Free Wi-Fi
Beautiful location, cafeteria onsite, Chill room, friendly staff
A fun environment! We respect our employees and strive to make our environment exciting and fun!



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